• FULL TIME POSITION:  starting April 2018 


Be part of a fast paced, rewarding and exciting environment at the Best Western Gold Rush Inn! 

As Guest Services Supervisor, you will help lead the Guest Reception Team, to provide an exceptional experience from reservation through check-out for our guests. 

Reporting to the Rooms Division Manager, this position will oversee and coordinate the planning, organizing, training and leadership necessary to achieve objectives in but not limited to sales, finance, human resources, and guest services. 

To be successful you will:

  • Lead by Example
  • Achieve positive outcomes from guest queries in a timely and efficient manner by demonstrating a high level of guest service at all times.
  • Ensure a positive guest experience, including check in/out, and accuracy of hotel reservations
  • Have complete accountability of both internal and external guests, resolving any requests or complaints 
  • Attend appropriate training courses, when required, and assist with the team’s training and development efforts
  • Be responsible for the complete training of new staff for guest reception duties and brand standards
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Contribute and maintain established information and communication sources such as department and front desk log books and standard operating procedures, in order to enhance department communications and operations
  • Responsible for accuracy and completion of front office accounting including daily cash-outs for the hotel, accounts payable, and accounts receivable
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Implement all policies, procedures, standards, specifications, guidelines and training programs accordance with Best Western NVD standards.
  • Preparing weekly Guest Services Schedule as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
  • Backfill and support where needed to ensure guest service standards, appropriate staffing levels, and efficient operations are met
  • Ensuring communication with outside parties by email is up to date and accurate
  • Be knowledgeable of HR policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. 
  • Monitor and evaluate staff performance and maintain Guest Services employee files
  • Ensure all equipment is kept clean and kept in excellent working condition through personal inspection and preventative maintenance
  • Ensure maintenance and room issues are resolved by communicating with Maintenance and Housekeeping
  • Fully understand and comply with all regulations that pertain to health and safety
  • Complete all administrative responsibilities required from the Supervisor in order to maintain the smooth operation of the Guest Services Department. 
  • Additional duties and projects may be assigned as required. 

If you have:

  • Minimum two years’ experience supervising and leading a team, ideally in a hospitality setting.
  • Experience handling cash, accounting procedures, and general administrative tasks
  • Attention to detail 
  • Great communication verbally and written
  • Excellent customer services skills
  • Ability to work a variety of shifts, including days, evening, (weekends and holidays at times). 

Please submit your resume to Alexis Brandt @ or call for additional information 334-2630